Frequently Asked Pet Travel Questions
FAQs
Are you licensed and insured to transport animals, and what does DEFRA certification mean?
Yes, we are fully licensed, insured, and DEFRA Type 2 certified by the Department for Environment, Food & Rural Affairs. This certification ensures we meet the highest UK standards for safe and humane animal transport, emphasizing animal welfare on longer journeys. Our experienced team follows strict guidelines, and our vehicles are equipped to keep your pet secure and comfortable. For more about our qualifications and commitment, please visit our “About Us” page.
What areas do you cover?
We cover the entire UK and continental Europe, including major cities like London, Paris, Brussels, Amsterdam, and more. Our regular transport services operate to and from various countries such as France, Spain, Germany, Belgium, Switzerland, Italy, and the Netherlands, ensuring a safe and comfortable journey for your pets.
Where are you based?
We are based in Folkestone, Kent, providing quick access to the Channel Tunnel and European destinations.
Can my pet travel without me, and will I receive updates during their journey?
Yes, your pet can travel safely without you. Our service specializes in road transport through the Eurotunnel, allowing for unaccompanied journeys. We provide regular updates throughout the trip to keep you reassured and informed.
Can you transport large dog breeds and other types of pets?
Yes, we’re equipped to transport pets of all sizes, including large dog breeds. We regularly transport dogs, cats, and small pets. For inquiries about other types of animals, please contact us for more information.
What is included in your pet transport service?
Our pet transport service offers a seamless, door-to-door experience. We provide a spacious and comfortable vehicle equipped with cozy beds, cushions, and water bowls. Our vehicle can accommodate up to 4 to 6 pieces of luggage, allowing you to bring essential items. If your pet is traveling alone, we send regular updates throughout the journey for your peace of mind.
How much does it cost to transport a pet with your service?
We offer affordable and competitive rates for pet transportation between the UK and Europe, covering a private, comfortable vehicle for both you and your pet, with ample space and regular breaks for a stress-free journey. If you have a quote from another service, let us know, and we’ll strive to provide a better rate. Contact us for specific quotes tailored to your travel needs.
Can I book on the day, and how much notice do I need?
While we recommend booking as early as possible for the best rates (LeShuttle Eurotunnel tickets start at £82 for one pet), same-day bookings may be possible depending on availability. Please contact us directly at +44 7403 730307 to discuss your options.
Do you check my pet’s paperwork, and does my pet need to see a vet before traveling?
We provide helpful resources, including links to the Le Shuttle Eurotunnel Pet Travel Information, to guide you in preparing your pet’s travel documents. However, it’s your responsibility to ensure all paperwork is complete and accurate. Requirements for vet visits may vary by country, so please check the specific rules of your destination. For more essential pet travel resources, visit our Info Hub. If you have further questions, feel free to reach out to the Pet Travel Scheme Helpline at +44 7403 730307 or [email protected]
How long is an average journey?
Journey times vary by distance. For example, a trip from Charles de Gaulle Airport in Paris to London typically takes around 6 hours, including the Channel Tunnel crossing.
What does the Eurotunnel check-in process look like for pet transport?
At the Eurotunnel, we head directly to the Pet Reception, where your pet’s microchip is scanned, and all paperwork (pet passports, health certificates) is quickly verified. This process takes about 5 minutes. After check-in, we collect tickets and clear Passport Control before boarding, keeping your pet comfortable in our vehicle throughout the journey.
What type of vehicle will you provide, and how much luggage can it accommodate?
We provide a range of comfortable vehicles, including spacious MPVs that can typically hold up to 6 large suitcases plus hand luggage. Please inform us of your luggage and passenger requirements at the time of booking to ensure we can reserve the most suitable vehicle.
